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Troubleshoot The Xbox Screen Freeze – Three Tips

January 13th, 2010 by Marc Sandford

Are you getting a screen freeze up problem on your Xbox 360? Is your Xbox giving you no clue as to the source of the difficulty? In other words, is there an absence of error messages or red lights flashing on your Xbox?

Assuming that you have already tried turning the unit off and then back on again, try these troubleshooting tips:

1.) Could there be an accessory at fault for the problem? Try disconnecting every single accessory. Don’t forget to include the hard drive. If your screen still has freezing problems, then the screen freezes are unrelated to the accessories.

If the problem gets resolved after removal of the accessories, reattach each accessory one at a time until the freezing occurs again. This will identify which accessory is causing the freeze ups.

If it’s the hard drive, the hard drive cache should be cleared. Go to http: // support.microsoft.com/kb/971755/ for further information.

2.) Are you using a disc that is dirty, scratched, or do you have a game disc that has known problems? When you clean your discs, do it with a cloth made of a nonabrasive material. Don’t use paper towels.

Paper products contain abrasives and can scratch up your disc. Detect scratches by placing the disc next to a light.

3.) Is your Xbox running at too high a temperature? Heat has been known to cause screen freeze ups. Make sure that you are using your Xbox in an area that is dry and cool.

The room should have plenty of ventilation. It goes without saying that the console shouldn’t be used in a closed off area.

Don’t allow the cooling vents to get clogged with dust, grit, or dirt. Know where each cooling vent is located and make sure there is nothing (and I mean nothing) blocking the vents. Don’t place your Xbox on soft surfaces as this can cause a reduction of the vents air intake. Also make sure that the power brick is not placed on any surface that is soft or shaggy.

The console should be kept clear of anything that radiates heat. This includes exposure to direct sunlight. Running your console cool is an absolute necessity. The cooling system is marginal in the best of conditions, so very little is needed to make the Xbox overheat.

Try to limit the number of hours of continuous gaming. Restrict your game sessions to three hours. The warmer the operational environment is, the shorter the game session should be.

Marc Sandford is a gaming addict and author. Get more Xbox trouble shooting information about fixing the Red Ring of Death.

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